FAQs - Bento
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  • What is Bento Chestnut Hill?

    BentoLiving Chestnut Hill is a boutique hotel designed to help you plug into Nashville like a local. Located in the artistic and culturally rich Wedgewood Houston neighborhood, BentoLiving Chestnut Hill offers luxurious hotel amenities and designer apartment style units suited for any length of stay. The clean lines, lush greenery, and meticulously designed rooms provide a calming and functional oasis from the buzzing city of Nashville and the adventures that await guests outside their doors. Our property features a boutique gym, rooftop events, marketplace, and handpicked retail shopping.

  • Where is Bento Chestnut Hill located?

    BentoLiving Chestnut Hill is located at 321 Hart Street Nashville, TN 37210. The property is located at the intersection of the up-and-coming Chestnut Hill and Wedgewood Houston neighborhoods of Nashville. Our neighborhood features some of the best local hot spots in the city.

  • Is staying at Bento Chestnut Hill like living at home?

    Whether you are traveling for work, pleasure, or something in between, our thoughtfully designed spaces are curated to make you feel right at home. All our guests have access to state-of-the-art appliances, an in-unit washer and dryer, and a high-quality, flat-screen cable TV. Feel at home immediately with cooking and cleaning essentials including, coffee, tea, and laundry detergents. We offer a range of on-demand services, including dry cleaning, light-touch housekeeping, secure package receiving, and health and wellness services.

  • Does Bento Chestnut Hill offer weekly or monthly rates?

    Bento Chestnut Hill offers nightly rates up to 30 days. For reservations over 30 days, you’ll be offered a discounted monthly rate. Check our offers page for the most up-to-date direct booking discounts.

  • What level of customization can occur for corporate accounts or individuals?

    When we say we’re flexible, we mean it. Our staff is happy to work with you or your company to find a solution that fits your unique needs.

  • What is Bento Pass?

    Bento Pass is a membership program which is free to join and offers access to exclusive discounts, cashback and more.

  • How do I book a private event or meeting at Bento Chestnut Hill?

  • Is there daily housekeeping?

    Guests staying with us for longer than 30 days will receive two deep cleans per month. Additional cleans are available. For guests staying less than 30 days, light-touch service is offered on the 3rd day of your stay, with a deep clean service on the 7th day of your stay.

  • Are there full kitchens in all rooms?

    All units come with fully furnished kitchens. Kitchen essentials include multifunctional kitchenware and utensils, including Japanese steel chef knives. Feel at home immediately with included cooking and cleaning essentials including, coffee, tea, and dish detergents.

  • How do I enter the room?

    Secure access fobs and cards make entry seamless. Access your room through our main Lobby as well as resident only access points as a quick short cut.

  • Is parking included?

    Valet parking is available for an additional fee.

  • Can I bring my pets?

    Absolutely! We are pet friendly. There is a pet fee due upon arrival. Pet deposit is $75 per pet up to 7 nights and $125 per pet for total stay when you stay longer than 7 nights. Deposit is non refundable.

  • Do you provide ADA-compliant accommodations?

    Yes, we have ADA-compliant accommodations available for our guests.

  • Why book direct?

    Booking direct ensures full transparency for rates, fees, and holds. No pre-payment is required to guarantee your reservation.

  • Check In / Out Times

    Check in time is 3pm. Check out time is 11am.

  • Early Arrivals and Late Departures

    Both can be accommodated, depending on availability. Some fees may apply.

  • Guaranteed Reservations and Deposits

    A credit card must be provided at the time of booking in order to guarantee the reservation. No charges will occur unless there is a no show in which case the guest will incur a one-night room and tax charge.

  • Cancellation Policy

    Cancellations must be made 24 hours prior to arrival. Cancellations made after 24 hours will be charged 1 night room + tax.

  • Smoking Policy

    Smoking is prohibited inside all parts of Chestnut Hill.

  • Quiet Hours

    For the respect of your neighbors, as well as ours, please try to limit loud noises after 10pm.

  • Can I request extra beds?

    Unfortunately, we do not offer additional beds.

  • Do you have recommended things to do?

    Our full-time staff are highly trained Wedgewood Houston neighborhood experts that are committed to excellence and personalized service. Ask at the front desk for a full list of neighborhood recommendations. We also love to entertain— we host local musicians, wellness workshops, and shopping experiences, all with an uncomplicated, welcoming approach.

    Check our event calendar to see what’s happening this month at Bento Chestnut Hill and our neighborhood map for some of our recommendations for local bars, restaurants, shops, and more in the Wedgewood Houston neighborhood and the Greater Nashville area.

  • I have packages I need delivered, how do I send in advance or during my stay?

    Parcel Pending, a package delivery service that securely stores your packages until you are ready to pick them up, is coming soon. This service will be available for guests staying longer than 30 days.

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BentoLiving Chestnut Hill

321 Hart Street
Nashville, TN 37210