FAQs - Bento
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  • What is Bento Chestnut Hill?

    BentoLiving Chestnut Hill is a Hotel You Want To Live In: Bento Chestnut Hill is Bento’s flagship property. Bento Chestnut Hill is designed, outfitted, and operated by Bento to apply our core values to serve the evolving short term stay and travel market. The 89-room property features apartment style units fully outfitted with kitchens, living spaces, and high-end amenities.

  • Is staying at Bento Chestnut Hill like living at home?

    Whether you are traveling for work, pleasure, or something in between, our thoughtfully designed spaces are curated to make you feel right at home. All our guests have access to state-of-the-art appliances, an in-unit washer and dryer, and a high-quality, flat-screen cable TV. Feel at home immediately with cooking and cleaning essentials including, coffee, tea, and laundry detergents. We offer a range of on-demand services, including dry cleaning, light-touch housekeeping, secure package receiving, and health and wellness services.

  • Does Bento Chestnut Hill offer weekly or monthly rates?

    Bento Chestnut Hill offers nightly rates up to 30 days. For reservations over 30 days, you’ll be offered a discounted monthly rate. Check our offers page for the most up to date direct booking discounts.

  • What level of customization can occur for corporate accounts or individuals?

    When we say we’re flexible, we mean it. Our staff is happy to work with you or your company to find a solution that fits your unique needs.

  • Is there daily house keeping?

    Guests staying with us for longer than 30 days will receive two deep cleans per month. Additional cleans are available. For guests staying less than 30 days, light-touch service is offered on the 3rd day of your stay, with a deep clean service on the 7th day of your stay.

  • Are there full kitchens in all rooms?

    All units come with fully furnished kitchens. Kitchen essentials include multifunctional kitchenware and utensils, including Japanese steel chef knives. Feel at home immediately with included cooking and cleaning essentials including, coffee, tea, and dish detergents.

  • How do I enter the room?

    Secure access fobs and cards make entry seamless. Access your room through our main Lobby as well as resident only access points as a quick short cut.

  • Is parking included?

    Valet parking is $38 a day. If you are looking to stay longer than 30 nights, your parking is included in your rate.

  • Can I bring my pets?

    Absolutely! We are pet friendly. There is a pet fee due upon arrival. Pet deposit is $75 per pet up to 7 nights and $125 per pet for total stay when you stay longer than 7 nights. Deposit is non refundable.

  • Why book direct?

    Booking direct ensures full transparency into rates, fees and holds. No pre-payment is required to guarantee your reservation.

  • Check In / Out Times

    Check in time is 3pm. Check out time is 11am.

  • Early Arrivals and Late Departures

    Both can be accommodated, depending on availability. Some fees may apply.

  • Guaranteed Reservations and Deposits

    A credit card must be provided at the time of booking in order to guarantee the reservation. No charges will occur unless there is a no show in which case the guest will incur a one-night room and tax charge.

  • Cancellation Policy

    Cancellations must be made 24 hours prior to arrival. Cancellations made after 24 hours will be charged 1 night room + tax.

  • Smoking Policy

    Smoking is prohibited inside all parts of Chestnut Hill.

  • Quiet Hours

    For the respect of your neighbors, as well as ours, please try to limit loud noises after 10pm.

  • Can I request extra beds?

    Unfortunately, we do not offer additional beds.

  • Do you have recommended things to do?

    Our full-time staff are highly trained neighborhood experts committed to excellence and personalized service. Along with local recommendations, we also love to entertain — we host local musicians, wellness workshops, and shopping experiences, all with an uncomplicated, welcoming approach.

  • I have packages I need delivered, how do I send in advance or during my stay?

    Parcel Pending, a package delivery service that securely stores your packages until you are ready to pick them up, is coming soon. This service will be available for guests staying longer than 30 days.

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BentoLiving Chestnut Hill

321 Hart Street
Nashville, TN 37210